Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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We can't wait to hear your bright ideas!

Need Lists option for Texting

I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.

I need to be able to organize my customers into different lists and be able to send them mass emails.


let's say I have 100 customers and I want the following with some overlap:


1.) Master list of all 100
2.) List of customers who use massage services, maybe 42 numbers

3.) List of customers who use acupuncture services, maybe 88 numbers

4.) list of customers who use our IV services, maybe 12 numbers.

I desperately need the ability to be able to send mass texts like this and thought ring central had the functionality. Pretty sure rep told me I could on phone.

Please let me know asap if this is a feature we could work in and a timeline.

Thank you,
Jonathan Fields

  • Guest
  • Jul 27 2021
  • Attach files
  • Admin
    Becky Hensley commented
    6 Aug 01:45pm

    Got it, thank you! I've reached out to the team responsible and someone will be getting back to you.
    If you do not hear back, please reach out to us at and we'll escalate further.

  • Guest commented
    5 Aug 11:37pm


  • Admin
    Becky Hensley commented
    5 Aug 10:39pm

    Is the email you're using here the same as the one you used for the enrollment form?

  • Guest commented
    5 Aug 07:49pm

    Hi Jessica,
    I enrolled for it a couple days ago and havent heard back from anyone yet.

  • Admin
    Jessica Hernandez commented
    2 Aug 04:36pm

    Hi Jonathan,

    You may be interested in RingCentral's High-Volume SMS API. Learn more here: