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Status Implemented
Created by Guest
Created on Jul 28, 2021

Allow RC App(Unified) as Call forwarding - aside from the RC Phone App

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

  • Admin
    Jennifer Del Rosario
    Sep 22, 2022
  • Guest
    Aug 20, 2021

    I want internal call forwarding. many of our users relied on this previous to our move to Ring Central.

  • Guest
    Jul 29, 2021

    Not exactly. You can't call forward to someone within the same system as you, only external numbers. For example, we have a team leader who wants all their calls to be forwarded to a teammate while on PTO, but internal call forwarding isn't allowed. Errors in Ringcentral when doing so.

  • Guest
    Jul 29, 2021

    I put in a tech support request . The said that call forwarding is only
    allowed in the Phone app (Blue Phone). It is not supported in the
    RingCentral app. I am talking about the mobile phone apps, not desktop
    apps. Said a work around is a call queue but that is not practical for
    people out on vacation.

    Need people using cell phone app to get calls to ring to them.

  • Admin
    Becky Hensley
    Jul 29, 2021

    Thanks for this, I think we need a little more detail, as call forwarding is possible in the Unified App.
    You can learn more here: https://support.ringcentral.com/article/Forwarding-calls-RingCentral-app.html
    If this doesn't address your concern, please feel free to update this idea or shoot us an email at Community.Support@RingCentral.com

  • Guest
    Jul 28, 2021

    This is very needed