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Status Future consideration
Categories RingCentral Contact Center
Created by Tony Puncher
Created on Jul 30, 2021

RELATED IDEAS

do away with Max Agent entirely

do away with Max Agent entirely and have the CC features integrated into the RC apps Extensions and web UI, this will allow seam less integration with the RC features and simplify the end User experience.

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  • Rick Gioia
    Reply
    |     Aug 29, 2022

    If CC has been purchased, the user should be able to choose to accept calls from CC in the RC app. We then should have the ability in the admin section to allow that person to take other calls when on a call, or not. We would not give that ability to full agents. However, I would for supervisors that handle queues as well or others that have multiple responsibilities. Currently, users cannot utilize the benefits of RC when thy are using CC.