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Status Under review
Created by Joshua Blackwell
Created on Jul 30, 2021

Calls to an IVR w/o a prompt not play a "technical issue" message

When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".

  • Richard Scott
    Aug 4, 2021

    does the validator tool in the IVRs display this as an error if queried?