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Its helpful to be able to see your "favorites" if they are on a call prior to calling or transferring a call. Please import full HUD functionality into new RC app under the phone part. Thanks!
Looks like it started working. Thanks
This sounds like a support issue. Have you reached out to the support team to troubleshoot?You can connect with them HERE.
Everyone in my HUD on the new app is showing ���Offline��� status. Do you know why that is? They are available in the old phone app���
HUD is now available in the RingCentral Desktop and Web app. You can learn more here: https://support.ringcentral.com/app/phone/desktop-web/enabling-hud-ringcentral-app-desktop-web.html