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Status Under review
Created by Guest
Created on Aug 2, 2021

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

  • Jasmine Misa
    Oct 19, 2021
    1. Account type: RingCentral OfficeMVP

    2. A brief description of the business : na

    3. A high level description of the product or feature being requested: For Live Reports to be able to monitor Users that are not call queue members, real time.

    4. A typical use case scenario explaining how your business would use the feature: Customer can go to Analytics Portal>Live REports, then have 2 tabs, one for CAll Queues and one for Users, so that they can monitor individual users real-time as well.

    5. Benefit of such feature: ease of use, business need

    6. Number of Users and/or Digital Lines: 174/103

    7. case#: 13796060