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Status Under review
Created by Guest
Created on Aug 4, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3787 Create feature that shows similar data using Analytics report and Call logs excel file .

Call Path Reporting to Excel Merged


We would like to be able to export the call path for calls to our Corporate call queue. I can view the call path in the performance reports, under Calls, but when I try to export to excel the call path information is not being exported.

Is there a way to export that information?

We need to allocate costs to the offices that are letting calls forward to our corporate call queue.

Admin Portal>Reports>Analytics>Performance Reports>Calls>sory by Queue Calls>select Corporate>click blue arrow to display call path

Thank you,

J Tony Ruvalcaba / Internet Reservation Center Manager

Midway Auto Group

O: 310.649.5549 M: 323.864.1321 |

4751 Wilshire Blvd., suite 120, L.A. CA 90010