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Hello,
We would like to be able to export the call path for calls to our Corporate call queue. I can view the call path in the performance reports, under Calls, but when I try to export to excel the call path information is not being exported.
Is there a way to export that information?
We need to allocate costs to the offices that are letting calls forward to our corporate call queue.
Admin Portal>Reports>Analytics>Performance Reports>Calls>sory by Queue Calls>select Corporate>click blue arrow to display call path
Thank you,
J Tony Ruvalcaba / Internet Reservation Center Manager Midway Auto Group |
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O: 310.649.5549 M: 323.864.1321 | |
jruvalcaba@midwaycarrental.com midwayautogroup.com | midwaycarrental.com 4751 Wilshire Blvd., suite 120, L.A. CA 90010 | |