Skip to Main Content
Status Already exists
Created by Matt Martin
Created on Aug 9, 2021

Add the ability to remove self from a Team or group chat

Currently, you cannot remove yourself from a Team. You can close the Team but then it looks like you're just ignoring people.

  • Admin
    Becky Hensley
    Aug 12, 2021

    Matt, Yep! I updated my comment with the information.
    We're also working with Support to identify what went wrong there. We're focused on improvement! Looking forward to hearing from you.

  • Matt Martin
    Aug 12, 2021

    Becky, I agree, Jessica has provide great support in this conversation. However, I cannot say the same with contacting your support team. Please provide me with an email address so that I can escalate my issues.

  • Admin
    Becky Hensley
    Aug 12, 2021

    Matt,
    I think if you click on Open Team Profile, you can begin to remove users from there.

    Jessica has provided some good support here, but if you would like to reach out to the Community team directly, please shoot us an email and we'll be glad to assist or escalate further. Community.Support@RingCentral.com

  • Matt Martin
    Aug 12, 2021

    Are you the SuperAdmin for that team or possibly the creator of that team?

    The team I am referring to, automatically adds users. A new person joined the company, and I was going to add them to Team Sherpa Design but found that they were already there. That part is good and I like that. I just cannot remove anyone.

  • Matt Martin
    Aug 12, 2021

    I do not have that option. All I have is Open profile and Make team admin.

  • Matt Martin
    Aug 12, 2021

    Looks like from here, I can leave the team. Thank you!

    However, I am still stuck with, as a Team Admin, I cannot remove members. Especially those that are not real.


  • Admin
    Jessica Hernandez
    Aug 12, 2021

    As an administrator, you should be able to click on the more option by the team members name (you have to hover your mouse) and select "remove from team"

  • Admin
    Jessica Hernandez
    Aug 12, 2021

    It looks like you are clicking the more options right next to the team name. What options do you get if you go to the ... in the upper right corner of the ream page instead?

  • Matt Martin
    Aug 12, 2021

    I would like to clean out users that are not real. Not sure even how they even got here. Bad names, not in my global address list.

  • Matt Martin
    Aug 12, 2021

    Here is a shot of my options.

  • Matt Martin
    Aug 12, 2021

    Your options are great. They are not my options please see the attached files. I would love to show, in a meeting, what I am dealing with.

  • Admin
    Jessica Hernandez
    Aug 12, 2021

    Hi Matt,

    You're able to remove yourself from a Team in the app, click on the three vertical dots at the top right of the team, and select Leave Team. Currently, you're not able to leave from a group chat, but if you can convert the group to a team and then leave the team. Hope this helps!