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Status Under review
Created by Mandi Zweifel
Created on Aug 11, 2021

IVR change default greeting being played 3 times

The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.

  • Gus Beltran (CSI Super User)
    Mar 30, 2022

    Dont see a vote button anywhere. But yes- this should be escalated in the priority list.

  • Emiliano Garcia
    Sep 30, 2021

    This is needed as we sometimes want to direct calls immediately and not subject our callers to repeated menus.