Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.
Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep (b2b environment), and allows the customer to reply directly to automated updates and get additional info from their sales rep.
The only method I can currently see to do this is to maintain credentials for EVERY account in the integration app, but this is cumbersome, bad security practice and pretty fragile.
|Product Line||Developer Platform and APIs|