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Status Under review
Created by Ivan Goldsmith
Created on Aug 13, 2021

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus.
Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension.

If an IVR menu only has 1,2,3 key press options but the dialler presses 4 this should play a message to say that this is an invalid entry not route off somewhere unexpectedly.