RELATED IDEAS
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
Thank you for the clarification. This type of granular control does not currently exist, we will make sure your idea is seen by the correct team.
I want everyone to be called simultaneously except two people. I havent seen a feature allowing me to put a user (One user) on a delay.
For office, check out sequential call handling. Here is an article that walks through setting this up: https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html
We are using office. We need it to work in office.
Hi, thanks for coming to the Ideas Portal. It looks like you're using Engage Voice, which does currently have this capability. Learn more here: https://support.ringcentral.com/engagevoice/admin/voice-admin-create-inbound-priority-group.html
If this doesn't answer your question, please comment here or send an email to community.support@ringcentral.com.