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Status Future consideration
Created by Guest
Created on Aug 18, 2021

Delay a user

The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.

  • Rylie Perrault
    Aug 19, 2021

    Thank you for the clarification. This type of granular control does not currently exist, we will make sure your idea is seen by the correct team.

  • Guest
    Aug 19, 2021

    I want everyone to be called simultaneously except two people. I havent seen a feature allowing me to put a user (One user) on a delay.

  • Rylie Perrault
    Aug 19, 2021

    For office, check out sequential call handling. Here is an article that walks through setting this up: https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html

  • Guest
    Aug 19, 2021

    We are using office. We need it to work in office.

  • Rylie Perrault
    Aug 19, 2021

    Hi, thanks for coming to the Ideas Portal. It looks like you're using Engage Voice, which does currently have this capability. Learn more here: https://support.ringcentral.com/engagevoice/admin/voice-admin-create-inbound-priority-group.html

    If this doesn't answer your question, please comment here or send an email to community.support@ringcentral.com.

1 MERGED

Would like to have the option to delay IVR picking up the call.

Merged
Using goggle voice forwarding. When call is forwarded to IVR, Customer would like to have a short delay or have the option to delay it.
Guest over 1 year ago in RingCentral Admin Portal 0 Future consideration