Skip to Main Content
Status Already exists
Created by Guest
Created on Aug 19, 2021

Different physical phone ring tone or user whisper at pick up for queue calls vs direct dials.

All of my users are in a mixed phone environment, they receive queue calls at anytime and direct dials. Users have no real way of quickly separating the two before they answer a physical phone.

  • Jennifer Del Rosario
    Aug 24, 2021

    Hello there!


    You can use the Add Special Number feature, you can add numbers before (pre-appended) or after (post-appended) the incoming number to help you identify the call.

    Click this link to know more https://support.ringcentral.com/article/4618.html.

    Thank you!