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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Oct 29, 2020

Feature Request: Show outgoing fax number for every user

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.

This is an essential feature for companies with multiple fax users, especially where a fax response is needed.

Product Line RingCentral Phone
  • Ken McLaughlin
    Mar 13, 2023

    Absolutely, I agree 100%. The outgoing FAX number should be the actual fax number for the company for all users. It's ridiculous that no one in the development department saw this as a problem. The sad thing is that I've been a RingCentral user for 10 years and never paid attention to this issue. I know that faxes aren't use as much lately, but they were 10 years ago.

  • Lara Abarquez
    Feb 10, 2023

    USD 594.18

    Company: In Motion O.C.

    Case 17513992

  • Paul Gach
    Oct 26, 2022

    That fact that the out-going fax doesn't show the fax number in the fax number field but inserts the main company number is just inconceivable. How is someone to send a return fax? Yes, the return fax number can be put in the description field but such a basic idea as the actual fax number being displayed in the fax field shouldn't require a work-a-round.