RELATED IDEAS
Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone
Missing features include:
Call duration of all active calls
Complete caller information for all active calls
Correct status (most users show offline in RingCentral app, correct status in RingCentral Phone app)
Option to display entire HUD that lists all users in a narrow window (currently in the RingCentral HUD, I can only see a few users, even on a 32" Apple Pro Display XDR monitor; in the RingCentral Phone app, I can see all users easily and clearly in a narrow window that occupies perhaps a 5th of my laptop screen)
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ADMIN RESPONSEMay 3, 2023
Hi everyone,
Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June.
Complete parity is still being worked towards. Thanks everyone.
9
MERGED
Ring Central App HUD Display Grid of Extensions
Merged
The RingCentral Phone App HUD Displayed the User Extensions in a large grid pattern which was very easy to glance and see who is on an active call or not, etc.. The RingCentral App only has a list to scroll through for user extensions and doesn't ...
0
Planned
Call duration is in app now!
Multiple columns to view more users on HUD is coming Q4 👍
Another thought as I continue to use this tool more and more - ability to see if call was inbound or outbound
I concur that the layout in Ring Central is such a waste of space. I would like to be able to limit what I see to people on Active Calls as well as see more people at once.