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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Oct 29, 2020

SMS: Copy entire text message conversation with sender name & Number and date-time

All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. Particular

The information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)

Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for something more modest.

Product Line RingCentral Phone
    Jan 23, 2023

    Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet.

    Coming December 2022: the ability to export and save SMS conversations.

  • Amy Boxleitner
    Jan 23, 2023

    Is there an update on this? The Admin Jessica Hernandez noted it was coming December 2022 on Sep 19, 2022 but I still do not see that functionality.

    Please provide SOON!

  • Admin
    Jessica Hernandez
    Sep 19, 2022

    Coming December 2022: the ability to export and save SMS conversations.

  • DeAnn Pladson
    Jun 21, 2022

    I agree that this is a needed feature and would like to be informed if this feature becomes available, or if anyone knows a work around for this issue. Thank you.

  • Justin Capizzi
    Jan 20, 2022

    This is now MANDATORY for Real Estate agents to send all text communication logs to the Department of Real Estate. So far i have to screenshot several hundreds of pages and send to my broker (for DRE) to be compliant. This needs to be implemented son or RC will loose tens of thousand clients, including me

  • Justin Capizzi
    Sep 20, 2021

    As a Realtor... a new DRE requirement is to download/export our text/SMS log and upload to a cloud system for Broker and DRE viewing. So if this cannot be implemented, RC will loose tens or thousands of clients.

  • Brad Klyn
    Jul 5, 2021

    Having the ability to backup/export/print SMS conversations along with the name/number and date/time of correspondence is very crucial.

  • Tina Genovese
    Jan 28, 2021

    Yes how is this not already an option :( I'm a lawyer too and it's so necessary for our business. They do have the Archiver which will at least back up all of the messages, but it won't work with standard office accounts.

  • Barbara Rainbolt
    Dec 11, 2020

    I'm in IT and run a project desk. Being able to save text messages and output into even HTML would be amazing and searchable. Invaluable in gathering field details...

  • Guest
    Nov 10, 2020

    I'm a lawyer too. I need to be able to prove I communicated with my client. I incorrectly assumed that texting in RingCentral would make that easy with a download feature similar to call logs.

    I need to be able to download all text messages like the call log I receive monthly with the content of all texts in an excel file that can be sorted by phone number.


Copy entire text chain and send this to an email all in one email message

So we can copy entire text threads into one email. If you have a long conversation
Guest over 1 year ago in RingCentral Admin Portal 0 Planned