We use our Teams status when we are in calls and meetings. We set it to let our team know we are away from our desk on lunch or breaks. Using RC, when a team member wants to transfer a call, it is not practical for them to check Teams first every time before transferring.
We want them to just look at the RC HUD and choose who is available.
Also, we could be calling or trying to contact a member via Teams and not realize they are in a phone call on RC.
We did sync our calendar presence with RC, but this ONLY helps when we are booked into a meeting, not for all the above scenarios. We want RC to recognize Office Status.
MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.
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