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Status Future consideration
Created by Lauren Fisher
Created on Oct 29, 2020

Sync RC status with Microsoft Office (Teams/Outlook)

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:

  • away from our desk

  • on lunch or breaks

  • in a meeting

  • on a phone call

We use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call.

It is also an ongoing issue of receiving RC calls while on internal Teams calls.

  • We want our RC users to look at the RC HUD and choose who is available.

  • To go on lunch, we should not have to set both our Teams and RC status to DND

  • Also, we could be calling or trying to contact a member via Teams and not realize they are in a phone call on RC.

We did sync our calendar presence with RC, but this ONLY helps when we are booked into a meeting on Teams, not for all the above scenarios. We want RC to recognize Office Status.

MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.

AUG 10 2023 UPDATE - has there been any progress with this? This has been a need for 3+ years

Product Line RingCentral Phone
  • Sarah Hathaway
    Reply
    |
    Feb 14, 2024

    Agreed - it would be helpful to have an option to allow/disallow calls to ring through while Teams status is busy or DND.

  • Daniel Hagel
    Reply
    |
    Nov 22, 2023

    Hi togehter,

    we are also facing this issue. it is very annoying. i can not tell my whole company to set manually DND for Teams and RC everytime they leave their desks... this is not practicable.

    from my point of view it is a very necessary feature!

    thx

    daniel

  • Ignacio Colombo
    Reply
    |
    Oct 24, 2023

    We're facing the same Issue! We keep receiving queue calls even when you're on a Teams Meeting or on a Teams Phone Call. The only way to "block" them is when you're DND on RingCentral.

    That's annoying.

  • Lauren Fisher
    Reply
    |
    Aug 10, 2023

    AUG 10 2023 UPDATE - has there been any progress with this or any work arounds?

  • Heiko Elholm
    Reply
    |
    May 2, 2023

    We were faced with the same problems and therefore developed our own solution. This puts the user in DND as soon as he/she is in a conversation (call or meeting) in both systems, RingCentral and Teams. We have now published this as a commercial SaaS: https://www.ringcentral.com/apps/presence-hub

    4 replies
  • Manny Gallardo
    Reply
    |
    Apr 13, 2023

    I couldn't agree more with everyone here. The Teams status needs to show that we're on a call. What's the point of the integration if this isn't a feature?!? If this doesn't get fixed, we may need to switch to another provider. I know Vonage and other competitors have this feature already.

    1 reply
  • Kevric Brown
    Reply
    |
    Mar 28, 2023

    Found my way here, trying to find out how to enable this feature. The fact that there is a RC app for Teams but it doesn't update the status, makes no sense. I constantly get Teams call while I'm on a RingCentral call. This should be a basic feature of integration.

  • Chris Groshong
    Reply
    |
    Sep 16, 2022

    I heard from our sales team, they do have an option but want to charge 4.50 a physical phone to do it. I hope that is not the RC model going forward on new features, that will price them out of our company.


  • Sebastien Baillot
    Reply
    |
    Sep 16, 2022

    Hello RC team, this sync is key when we want to sell the great integration with Teams.
    Here in Europe Teams is everywhere and we have a great opportunity to position RC on top of teams.
    But the fact that the user status is not synched is a handicap when we try to sell the integration.

  • Tom Nardi
    Reply
    |
    Jul 12, 2022

    Agreed, our organization would love to have this feature. We were told it would integrate and sync with Teams, so we assumed that meant it would recognize our Teams status but we continually get RC calls when we are already on a Teams call.

  • William Liston
    Reply
    |
    May 11, 2022

    Would love this! I have added RC into my Teams app hoping that connection would allow us to share our status from RC to Teams & vice versa, but sadly it is not an option yet.


    Thank You

  • Lauren Fisher
    Reply
    |
    May 5, 2022

    MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.

  • John Nickell
    Reply
    |
    Jan 9, 2021

    Would like the Status accessible across the Microsoft application stack.

  • +11
4 MERGED

Enable MS Teams presence to be reflected in the RC app

Merged
92% of UK business have access to a MS Teams for Meetings. The RC app presence will be much more useful, if it reflects when a user is in a MS Teams meeting, in addition to the RC on-call presence. This could be achieved by Identifying whether the...
Gareth Bleasdale over 2 years ago in RingCentral Integrations 1 Future consideration