As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:
away from our desk
on lunch or breaks
in a meeting
on a phone call
We use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call.
It is also an ongoing issue of receiving RC calls while on internal Teams calls.
We want our RC users to look at the RC HUD and choose who is available.
To go on lunch, we should not have to set both our Teams and RC status to DND
Also, we could be calling or trying to contact a member via Teams and not realize they are in a phone call on RC.
We did sync our calendar presence with RC, but this ONLY helps when we are booked into a meeting on Teams, not for all the above scenarios. We want RC to recognize Office Status.
MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.
AUG 10 2023 UPDATE - has there been any progress with this? This has been a need for 3+ years