Skip to Main Content
Status Future consideration
Created by Lauren Fisher
Created on Oct 29, 2020

Sync RC status with Microsoft Office (Teams/Outlook)

We use our Teams status when we are in calls and meetings. We set it to let our team know we are away from our desk on lunch or breaks. Using RC, when a team member wants to transfer a call, it is not practical for them to check Teams first every time before transferring.


  • We want them to just look at the RC HUD and choose who is available.


  • Also, we could be calling or trying to contact a member via Teams and not realize they are in a phone call on RC.

We did sync our calendar presence with RC, but this ONLY helps when we are booked into a meeting, not for all the above scenarios. We want RC to recognize Office Status.

MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.

Product Line RingCentral Phone
  • Heiko Elholm
    Reply
    |
    May 2, 2023

    We were faced with the same problems and therefore developed our own solution. This puts the user in DND as soon as he/she is in a conversation (call or meeting) in both systems, RingCentral and Teams. We have now published this as a commercial SaaS: https://www.ringcentral.com/apps/presence-hub

  • Manny Gallardo
    Reply
    |
    Apr 13, 2023

    I couldn't agree more with everyone here. The Teams status needs to show that we're on a call. What's the point of the integration if this isn't a feature?!? If this doesn't get fixed, we may need to switch to another provider. I know Vonage and other competitors have this feature already.

    1 reply
  • Kevric Brown
    Reply
    |
    Mar 28, 2023

    Found my way here, trying to find out how to enable this feature. The fact that there is a RC app for Teams but it doesn't update the status, makes no sense. I constantly get Teams call while I'm on a RingCentral call. This should be a basic feature of integration.

  • Chris Groshong
    Reply
    |
    Sep 16, 2022

    I heard from our sales team, they do have an option but want to charge 4.50 a physical phone to do it. I hope that is not the RC model going forward on new features, that will price them out of our company.


  • Sebastien Baillot
    Reply
    |
    Sep 16, 2022

    Hello RC team, this sync is key when we want to sell the great integration with Teams.
    Here in Europe Teams is everywhere and we have a great opportunity to position RC on top of teams.
    But the fact that the user status is not synched is a handicap when we try to sell the integration.

  • Tom Nardi
    Reply
    |
    Jul 12, 2022

    Agreed, our organization would love to have this feature. We were told it would integrate and sync with Teams, so we assumed that meant it would recognize our Teams status but we continually get RC calls when we are already on a Teams call.

  • William Liston
    Reply
    |
    May 11, 2022

    Would love this! I have added RC into my Teams app hoping that connection would allow us to share our status from RC to Teams & vice versa, but sadly it is not an option yet.


    Thank You

  • Lauren Fisher
    Reply
    |
    May 5, 2022

    MAY 5 2022 UPDATE - Can we please revisit this or have an updated provided? This is still something we very much need put in place.

  • John Nickell
    Reply
    |
    Jan 9, 2021

    Would like the Status accessible across the Microsoft application stack.

4 MERGED

Enable MS Teams presence to be reflected in the RC app

Merged
92% of UK business have access to a MS Teams for Meetings. The RC app presence will be much more useful, if it reflects when a user is in a MS Teams meeting, in addition to the RC on-call presence. This could be achieved by Identifying whether the...
Gareth Bleasdale almost 2 years ago in RingCentral Integrations 1 Future consideration