RELATED IDEAS
Allow custom rules to be copied!
When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
We have 250+ sites requiring the same Holiday custom rule, which has to be updated annually.
Would be great to have the ability to apply a custom rule to the whole phone system. IVR, groups, etc combined. Create one custom rule to apply to the whole phone system.
Absolutely! Maybe even make them a template or even an optionally LINKED template that makes it so you just change it there and it copies itself!!
Yes! 100% need this feature. We have over 120 queues and to add 9 separate holidays to each is very painful.