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I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale companies different locations, one is for the retail side. I would like to be able to have some of our wholesale guys answering calls for both queues. A simple announcement after answering is how the digium worked. It would announce "call from RO superstore" for our retail company. And not make us hit a number to accept the call.
If you are using an app to answer calls then you can use this feature. https://support.ringcentral.com/article/12347-Call-Queue-Configurable-Information-Display.html