RELATED IDEAS
call queue identification
I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale companies different locations, one is for the retail side. I would like to be able to have some of our wholesale guys answering calls for both queues. A simple announcement after answering is how the digium worked. It would announce "call from RO superstore" for our retail company. And not make us hit a number to accept the call.
1
MERGED
Ability to identify calls coming in from the RingCentral call queue
We need the ability to mask the caller ID coming into individual’s cell phones. Customers call the number on Ring Central and we forward these calls to our cell numbers. We would like to have those calls forwarded come from a general Ring Central ...
0
Already exists
1
MERGED
Identify source of call on queue
Desperately need a way to identify source of call on the RC desktop, mobile and web apps. Currently there is no way to easily distinguish whether the caller dialled my extension directly, or called the queue for which I'm part of. This is crucial ...
0
Already exists
Hello there!
If you are using an app to answer calls then you can use this feature. https://support.ringcentral.com/article/12347-Call-Queue-Configurable-Information-Display.html
Thank you!