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Status Already exists
Categories RingCentral Phone
Created by Guest
Created on Aug 24, 2021

call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale companies different locations, one is for the retail side. I would like to be able to have some of our wholesale guys answering calls for both queues. A simple announcement after answering is how the digium worked. It would announce "call from RO superstore" for our retail company. And not make us hit a number to accept the call.

  • Jennifer Del Rosario
    Sep 7, 2021

    Hello there!


    If you are using an app to answer calls then you can use this feature. https://support.ringcentral.com/article/12347-Call-Queue-Configurable-Information-Display.html

    Thank you!

1 MERGED

Ability to identify calls coming in from the RingCentral call queue

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We need the ability to mask the caller ID coming into individual’s cell phones. Customers call the number on Ring Central and we forward these calls to our cell numbers. We would like to have those calls forwarded come from a general Ring Central ...
Guest about 1 year ago in RingCentral Admin Portal 0 Already exists
1 MERGED

Identify source of call on queue

Merged
Desperately need a way to identify source of call on the RC desktop, mobile and web apps. Currently there is no way to easily distinguish whether the caller dialled my extension directly, or called the queue for which I'm part of. This is crucial ...
Brendan Richman 10 months ago in RingCentral Phone 0 Already exists