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Status Under review
Created by Emily Munson
Created on Aug 24, 2021

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.

  • Emily Munson
    Aug 24, 2021

    Mitel/Shoretel, Ooma and many other systems already offer this. RingCentral should have this feature, too.