Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.

  • Guest
  • Aug 24 2021
  • New
  • Guest commented
    24 Aug, 2021 07:37pm

    Mitel/Shoretel, Ooma and many other systems already offer this. RingCentral should have this feature, too.