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Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
Mitel/Shoretel, Ooma and many other systems already offer this. RingCentral should have this feature, too.