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Status Under review
Created by Guest
Created on Aug 25, 2021

Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

3 MERGED

Allow users to transfer calls from salesforce directly to RC Mobile app

Merged
When the agent transfers the call to a cellphone from the Salesforce agent console they shouldn't have to accept the RC phone app on desktop first to pick up the call on Cellphone.
Cristian Robinson 9 months ago in RingCentral Integrations 0 Under review
1 MERGED

Click to dial in Salesforce dials from RingCentral Smartphone App instead of computer browser

Merged
Making calls through my computer browser doesn't work for me because sounds from other browsers, computer speakers, Bluetooth headphones all interfere with calling from my computer. Also, if I make any changes on the Salesforce app I hang up on th...
Brian Sullivan 3 months ago in RingCentral Integrations 0 Under review
1 MERGED

Place calls from Salesforce mobile app custom objects

Merged
We can already do this on Account, Contact and Lead in the salesforce mobile app. It would be great to be able to create buttons/actions for custom objects.
Simon Lapointe 9 months ago in RingCentral Integrations 0 Under review