Community Ideas

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Process "STOP" requests for SMS API

We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

  • Guest
  • Aug 25 2021
  • Already exists
  • Attach files
  • Guest commented
    12 Nov 12:56am

    This feature does not exist on the RingCentral app and would be useful and compliant with US laws.

  • Admin
    Byrne Reese commented
    18 Oct 11:23pm

    I wanted to follow up with you about this feature request. RingCentral's High Volume SMS (a.k.a. A2P SMS) already supports the "STOP" feature.

    Blocking calls on the Federal Do Not Call list is more complicated, because individuals may be exempted from that if they have subscribed, or have a business relationship with said company. So this is a feature companies must implement themselves.