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We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
This would be our most valueable KPI metric for our team.
Any updates on this?
Can we get an update on this? Has been almost a year.
All users preferably
Anyone who can run a report should be able to run this report against a user and/or the call queue members.
Report would be for all users. If the report could show call queues and their members also that would be great
Hi, thanks for coming to the Ideas Portal! To clarify, would this report be for all users, or just call queue members?