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This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
I simply can't believe this is not a reportable metric. This is information a supervisor needs to know.
This seems like something that would be very easily doable, not sure why its not an option.
How is this not a thing yet even still? Plus still no updated on this after all this time, Ring Central you guys are unprofessional.
Yes please, we need this!
It's very surprising this isn't available and that it's been a request for years. I can see that it's listed as "Future Consideration".
It seems that access to data is limited intentionally as a way to get users to upgrade for massive fees.
Can an admin reply here?
Is there an update on this? Surprised this wasn't available "out of the box" as this is a very important KPI for call groups.
Is there an update on this request? Again, this is a valuable metric that is needed for any call team.
This would be our most valueable KPI metric for our team.
Any updates on this?
Can we get an update on this? Has been almost a year.
All users preferably
Anyone who can run a report should be able to run this report against a user and/or the call queue members.
Report would be for all users. If the report could show call queues and their members also that would be great
Hi, thanks for coming to the Ideas Portal! To clarify, would this report be for all users, or just call queue members?