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Status Future consideration
Categories RingCentral Analytics
Created by Karl Pashalidis
Created on Aug 25, 2021

RELATED IDEAS

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

  • Post comment
  • Mark Weiss
    Reply
    |     Feb 13, 2023

    Is there an update on this? Surprised this wasn't available "out of the box" as this is a very important KPI for call groups.

  • JoHanna Diemar
    Reply
    |     Feb 6, 2023

    Is there an update on this request? Again, this is a valuable metric that is needed for any call team.

  • Doug Johnson
    Reply
    |     Oct 25, 2022

    This would be our most valueable KPI metric for our team.

  • Brittany Gregg
    Reply
    |     Jun 23, 2022

    Any updates on this?


  • Maggie Hill
    Reply
    |     May 2, 2022

    Can we get an update on this? Has been almost a year.


  • Brendan Harrington
    Reply
    |     Sep 7, 2021
    All queue users, admins and managers
  • Sean Phillips
    Reply
    |     Sep 7, 2021

    All users preferably

  • Karl Pashalidis
    Reply
    |     Sep 7, 2021

    Anyone who can run a report should be able to run this report against a user and/or the call queue members.

  • Darryl McFarlane
    Reply
    |     Sep 7, 2021

    Report would be for all users. If the report could show call queues and their members also that would be great

  • Rylie Perrault
    Reply
    |     Sep 7, 2021

    Hi, thanks for coming to the Ideas Portal! To clarify, would this report be for all users, or just call queue members?

1 MERGED

DND Report

Merged
A report or something available within Analytics to see which users have been on DND and for how long they were i.e duration.
Shanequa Poyser 11 months ago in RingCentral Analytics 0 Future consideration
2 MERGED

Additional reporting

Merged
Would like to see additional reporting added for users with various phone settings. This would be forwarding, DND, check out of various queues. This would allow leadership to analyze their staffing counts and coverage.
Robert Cadle 11 months ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

DND Timer

Merged
Allow Admins to set a default on how long users can be on DND for before the system auto takes it off
Shanequa Poyser 11 months ago in RingCentral Phone 0 Future consideration