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Status Future consideration
Created by Karl Pashalidis
Created on Aug 25, 2021

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

  • Doug Johnson
    Oct 25, 2022

    This would be our most valueable KPI metric for our team.

  • Brittany Gregg
    Jun 23, 2022

    Any updates on this?

  • Maggie Hill
    May 2, 2022

    Can we get an update on this? Has been almost a year.

  • Brendan Harrington
    Sep 7, 2021
    All queue users, admins and managers
  • Sean Phillips
    Sep 7, 2021

    All users preferably

  • Karl Pashalidis
    Sep 7, 2021

    Anyone who can run a report should be able to run this report against a user and/or the call queue members.

  • Darryl McFarlane
    Sep 7, 2021

    Report would be for all users. If the report could show call queues and their members also that would be great

  • Rylie Perrault
    Sep 7, 2021

    Hi, thanks for coming to the Ideas Portal! To clarify, would this report be for all users, or just call queue members?


DND Timer

Allow Admins to set a default on how long users can be on DND for before the system auto takes it off
Shanequa Poyser 7 months ago in RingCentral Phone 0 Future consideration

DND Report

A report or something available within Analytics to see which users have been on DND and for how long they were i.e duration.
Shanequa Poyser 7 months ago in RingCentral Analytics 0 Future consideration

Additional reporting

Would like to see additional reporting added for users with various phone settings. This would be forwarding, DND, check out of various queues. This would allow leadership to analyze their staffing counts and coverage.
Robert Cadle 7 months ago in RingCentral Admin Portal 0 Future consideration