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Status Future consideration
Categories RingCentral Analytics
Created by Karl Pashalidis
Created on Aug 25, 2021

RELATED IDEAS

Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.

Report showing DND status Merged

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

  • Christy Young
    Reply
    |     May 17, 2023

    I simply can't believe this is not a reportable metric. This is information a supervisor needs to know.

    1 reply
  • Chad Herring (6717)
    Reply
    |     May 12, 2023

    This seems like something that would be very easily doable, not sure why its not an option.

  • Marcus Bonilla
    Reply
    |     May 10, 2023

    How is this not a thing yet even still? Plus still no updated on this after all this time, Ring Central you guys are unprofessional.

  • John King
    Reply
    |     Apr 11, 2023

    Yes please, we need this!

  • Alan Clayton
    Reply
    |     Mar 27, 2023

    It's very surprising this isn't available and that it's been a request for years. I can see that it's listed as "Future Consideration".

    It seems that access to data is limited intentionally as a way to get users to upgrade for massive fees.


    Can an admin reply here?

  • Mark Weiss
    Reply
    |     Feb 13, 2023

    Is there an update on this? Surprised this wasn't available "out of the box" as this is a very important KPI for call groups.

  • JoHanna Diemar
    Reply
    |     Feb 6, 2023

    Is there an update on this request? Again, this is a valuable metric that is needed for any call team.

  • Doug Johnson
    Reply
    |     Oct 25, 2022

    This would be our most valueable KPI metric for our team.

  • Brittany Gregg
    Reply
    |     Jun 23, 2022

    Any updates on this?


  • Maggie Hill
    Reply
    |     May 2, 2022

    Can we get an update on this? Has been almost a year.


  • Brendan Harrington
    Reply
    |     Sep 7, 2021
    All queue users, admins and managers
  • Sean Phillips
    Reply
    |     Sep 7, 2021

    All users preferably

  • Karl Pashalidis
    Reply
    |     Sep 7, 2021

    Anyone who can run a report should be able to run this report against a user and/or the call queue members.

  • Darryl McFarlane
    Reply
    |     Sep 7, 2021

    Report would be for all users. If the report could show call queues and their members also that would be great

  • Rylie Perrault
    Reply
    |     Sep 7, 2021

    Hi, thanks for coming to the Ideas Portal! To clarify, would this report be for all users, or just call queue members?

1 MERGED

DND Report

Merged
A report or something available within Analytics to see which users have been on DND and for how long they were i.e duration.
Shanequa Poyser over 1 year ago in RingCentral Analytics 0 Future consideration
2 MERGED

Additional reporting

Merged
Would like to see additional reporting added for users with various phone settings. This would be forwarding, DND, check out of various queues. This would allow leadership to analyze their staffing counts and coverage.
Robert Cadle over 1 year ago in RingCentral Admin Portal 0 Future consideration
1 MERGED

DND Timer

Merged
Allow Admins to set a default on how long users can be on DND for before the system auto takes it off
Shanequa Poyser over 1 year ago in RingCentral Phone 0 Future consideration