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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Aug 27, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-141 Text from the same main user number.

Allow Multiple Users to send, respond and receive text messages on our same line. Merged

It would help tons of users because this would allow mutlipes employees to respond and send texts from the main number for the buisness which allows a better experience for the clients as well as makes it where 1 number can be used for contacting the buisness making it easier to service clients


Texts for main company line, seen by all in the ring group

For some reason, I am the only one that can see the text messages for our main company line. The whole ring group assigned to that number should be able to see the text messages, so that nothing gets missed.
Gina Niemer almost 2 years ago in RingCentral Phone 0 Planned

Allow business SMS texts to be visible to team members.

We have multiple team members who communicate to clients via text. It would be nice to allow them to send out a text using a common phone number (X) and then to also be able to have the team members see the text that comes into the number (X) so t...
Bill Vendramin almost 2 years ago in RingCentral Web/Desktop App 0 Planned

Sender ID when sending SMS should show up as the Main Number

We use the main extension's credentials to access and run the RC App yet, when we text our clients it will show up as the direct number assigned. It will be very helpful if the sender ID will show up as our main phone number so that the client's w...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Planned

Shared SMS Inbox

A shared SMS inbox for sales and customer support. All group members have access to the inbox.
Ryan Penn almost 2 years ago in RingCentral Phone 0 Planned

Let users in the same department view each others messages

I want to be able to allow users in the same department to view the text messages that others send out. A lot of times situations will happen where one user has been in contact with a customer, and that customer later talks to a different user say...
Guest almost 2 years ago in RingCentral Mobile App 0 Planned