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super admin profile to have more powerful access to filter call logs per sites and groups
have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
This addresses reporting but not recorded calls.
Thank you for your feedback. Your need has been addressed.We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. You can create dashboards and share it publicly in LOB Analytics. Also, LOB comes with in-built data visiblitiy controls where admins can see data for entire account tor their role domain sites. Queue managers gets to see data for their queues & members of the queue as long as they have access to analytics.
Learn more about LOB Analytics here:
Refer User Guide
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-RingCentral Analytics Team