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Status Implemented
Categories RingCentral Analytics
Created by Kevin Leaverton
Created on Aug 27, 2021

RELATED IDEAS

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups

have more group manager so that the call log filtering wont be limited to the group manager in charge of the site


  • Post comment
  • Internal Call
    Reply
    |     Nov 1, 2023

    This addresses reporting but not recorded calls.

  • Admin
    Pratibha Pandit
    Reply
    |     Feb 28, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. You can create dashboards and share it publicly in LOB Analytics. Also, LOB comes with in-built data visiblitiy controls where admins can see data for entire account tor their role domain sites. Queue managers gets to see data for their queues & members of the queue as long as they have access to analytics.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials


    -RingCentral Analytics Team

7 MERGED

Set super admin for a specific site

Merged
We want to have a super admin role to give to a manager of a site so they can have access to the call recordings of that specific site without being able to access the recordings of other sites
Israel Girma 8 months ago in RingCentral Admin Portal 0 Implemented