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Status Implemented
Created by Wilhelmina Regal
Created on Aug 30, 2021

Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.

  • Jeffrey Moses
    Apr 19, 2022

    How is this implemented? the issue is when there is only one available member of the queue, a second call to that queue doesn't ring to that available members phone.

  • Admin
    Jessica Hernandez
    Apr 19, 2022
  • Rod Sohrabi
    Oct 23, 2021

    This is a must for receptionists that handle calls for multiple business and the companies want a live receptionist to answer calls and to know which company they are calling - not the automated IVR. I have several companies that decided not to go with RingCentral just because of this. It's a deal breaker.

  • Roland Angoluan
    Oct 1, 2021

    Enabling multiple calls for the call queue members will maximize their productivity


Call queue should show up while on active call

Issue that I have is while I am on the phone, people call the "Call Queue" that I am a member of, the call does not show up on the display for me to pickup. Basically I would like to answer call queue while I am on active call.
Guest almost 2 years ago in RingCentral Phone 0 Implemented

call queue members prompt for incoming calls

add a feature where call queue members will receive a notification for incoming calls even though they're currently engage
John Ramirez over 1 year ago in RingCentral Phone 0 Implemented