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In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.
How is this implemented? the issue is when there is only one available member of the queue, a second call to that queue doesn't ring to that available members phone.
Hello, this is available: https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html
This is a must for receptionists that handle calls for multiple business and the companies want a live receptionist to answer calls and to know which company they are calling - not the automated IVR. I have several companies that decided not to go with RingCentral just because of this. It's a deal breaker.
Enabling multiple calls for the call queue members will maximize their productivity