Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform

  • Wilhelmina Regal
  • Aug 30 2021
  • New
  • Rod Sohrabi commented
    23 Oct, 2021 04:57am

    This is a must for receptionists that handle calls for multiple business and the companies want a live receptionist to answer calls and to know which company they are calling - not the automated IVR. I have several companies that decided not to go with RingCentral just because of this. It's a deal breaker.

  • Roland Angoluan commented
    1 Oct, 2021 04:00pm

    Enabling multiple calls for the call queue members will maximize their productivity