Skip to Main Content
Status Under review
Created by Guest
Created on Sep 2, 2021

Dashboard - Add Status Thresholds for State

New Dashboards are missing option to add thresholds, this was available previously.


https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm

If you have customized your Unavailable State thresholds, and a contact center agent exceeds that threshold, then the Time field for that agent in the Agent List widget appear in red.

In this case, User Bravo was within the threshold for the Break unavailability state in the top image, but in the bottom image this agent has gone outside of the threshold by being unavailable for over an hour.


See attachment