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Status Under review
Categories RingCentral Phone
Created by Ryan Laughy
Created on Sep 2, 2021

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break.

Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.