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Status Future consideration
Created by Guest
Created on Sep 7, 2021

Callback feature: add the ability for caller to record their name/message for support call back feature

When a customer is on hold an announcement informs them they can press 1 to hold their place in the queue for a call back. The next available agent receives the callback but, has no indication of who called or who to ask for when the call is completed. Is it possible for the caller to be able to leave a voicemail or at least a name?

  • john bermudez
    Dec 9, 2021

    Yes please, kinda seems standard for call center operations. - JB