This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2565 prevent users from switching to DND.
We need a function that prevents an agent from manually changing their status to not accept call queue calls.
while having an indicator button to force the status to change helps, it would be easier if we also had the option to prevent them from changing their status to begin with. This way we can be sure they're available when we need them to be.