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Status Under review
Created by Guest
Created on Sep 7, 2021

Allow call queues to work with members that have both a main extension and a hot desk phone

Our workflow requires simultaneous ringing for our offices so any available rep can pick up the incoming calls. Currently, the only way to do this is with a ring group designating the main lines for the offices as the extension. When the calls are answered thru the extension for the main number you can not tell which rep answered the call only that the extension was answered. This causes constant confusion for forwarding other calls because part of our reps are remote and can't tell who is on the phone. When we set up call queues to try and fix this issue we were told that it would not work because each of our users has a work phone and a remote (hot desk) phone.