Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

SMS Automation - Missed Calls

I have asked about this option in the past. Are there any plans where user extensions can automatically flash a call back via text messaging on a missed call? We have been using Phonewagon as a work around but would like to keep it all unison on 1 system. Telzio also offers similar features and is a possible migration to move our whole system. We have been with ringcentral over 10 years and like it here. Hoping for insight on a future feature addition.

  • Guest
  • Sep 7 2021
  • Attach files
  • Guest commented
    9 Sep 06:05pm

    We would like the caller to get a custom text back on a missed user extension call. Almost like when someone puts their cell phone in drive mode where an automatic text goes back to the caller saying something like, cant talk Im driving. We are currently piggybacking some IVR's to Telzio at this time to utilize this feature.

  • Rylie Perrault commented
    9 Sep 05:58pm

    Hi, thanks for coming to the ideas portal!

    I want to make sure your idea gets to the right team. Would you like to see the person who made the call receive the call back text message, or you, as the receiver of the call, receive a text message notifying that you've missed the call and that you should call them back?

    Thank you!