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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Nov 3, 2020

911 Alert Routing

We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.

Product Line RingCentral Phone
  • Mike Arasim
    Jan 26, 2022

    Also alert notification by site would help as well.