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Need help reassigning the FROM address to the REPLYTO address.

In Studio, we wish to replace the TO: address with the ReplyTo: address in the emaikl header whenever we reply to an email in MAX. There are Actions already developed in CX1 designed to do this very thing (Addfromaddr, Addtoaddr). But I'm always told by RC support that this function is a limitation. We've tried pulling the ReplyTo variable from several places in the contact and it still fails:


ASSIGN emails_ReplyTo[i]="{eml.ReplyTo[i-1]}"


ASSIGN usableAddress = "{emails_ReplyTo[1]}"

ASSIGN EmailAddress = usableAddress


ASSIGN FROM = "{ReplyTo[0]}"

ASSIGN FROMADDR = "{EmailAddress[2]}"

ASSIGN __FROMADDRESS = "{EmailAddress[2]}"

ASSIGN EMAILS_REPLYTO = "{EmailAddress[2]}"

Please help get this function working, please.

  • Anthony Cherry
  • Sep 9 2021
  • Attach files