Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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Administration of SMS history when reassining extension

The problem I ran into is assigning a new user to an unassigned extension: Old SMS history was available to the new user.

  • Problem: C-Level or other VIP users may have communicated sensitive data that would otherwise be restricted to the new employee

My goal is to have a mechanism by which to purge SMS history from an extension.

  • The current settings require you to gain access to the existing account and sign-in as the end-user to delete message history.

Disabling and re-enabling the Messaging does not purge the previous data unless it is manually deleted

  • Guest
  • Nov 3 2020
Product Line RingCentral App
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