RELATED IDEAS
Call Queues set on Simultaneous are able to answer more then one caller.
Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Hello there!
You can use our ring group feature if you want to have call waiting. Here's the link to know more https://support.ringcentral.com/article/10183.html. Thank you!