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Status Under review
Created by Chris Rosa
Created on Sep 14, 2021

Preserve groups and direct messages with off-boarded employees

Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often times, these groups contain pinned/bookmarked messages and attachments that are important.

It would make more sense if the past employee's content was left intact, but their name/avatar/profile simply denotes their off-boarded status. A group shouldn't disappear until the last person in the group no longer has an account.

  • Bradley Nussbaum
    Mar 22, 2023

    This is a big issue for us also. Our company uses direct messages and email interchangeably so having multiple years of direct messages from a disabled user disappear is a very big problem. We don't lose years of emails from a disabled user but we do of direct messages with how RingCentral is setup. This RingCentral policy seems to be steering us back to email use more until they fix this oversight.

  • Greg Vermilion
    Nov 30, 2021

    Just discovered this ourselves. This is a legal requirement in our case. This should receive immediate attention.