Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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Ability to identify calls coming in from the RingCentral call queue

We need the ability to mask the caller ID coming into individual’s cell phones. Customers call the number on Ring Central and we forward these calls to our cell numbers. We would like to have those calls forwarded come from a general Ring Central number, so that we pick up. We all get a lot of SPAM calls on our cells and normally do not want to pick them up so we miss customer calls. But if we see that it is from Ring Central, we would be able to know they are customers and pick up.

  • Guest
  • Sep 15 2021
  • Already exists
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  • Jenn - Community Moderator commented
    30 Sep 08:23pm

    Hello there!

    We can request to update the CNAM of your numbers. Don't hesitate to get in touch with support for this or email us at community.support@ringcentral.com. Thank you!