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Status Future consideration
Created by Guest
Created on Sep 17, 2021

Allow adjustments to a Local Connect Bucket

Currently a bucket cannot be modified. For example, we ordered a bucket and received a number that has a poor reputation. While dialing we received reports that the number comes up spam likely on a caller id. There is no method to disable, remove or replace that number in the bucket. Support instructed that the entire bucket must be replace. This can create a real problem as a new bucket takes time to order and caller id cnam takes time to update. In the mean time we will see a drop in contact rate. Also since the reputation of numbers provided by RingCentral aren't reviewed there is no guarantee that the new bucket won't have a number with a bad reputation. This need to be looked at asap.