This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-749 Offer ability to track time spent accepting queue calls (as well as, on different statuses - available, busy, DND).
We would like the ability to report on how long users have the "Accept queue calls" option enabled.
If an under-performing user is forgetting to re-enable the setting, or maybe even intentionally, it would be good to be able to provide evidence of that, "this user was available for queue calls for 9 hours on Thursday, from the start of their shift at 8:00am to the end of their shift at 5:00pm on Thursday" or "This user was available for queue calls for 4 hours on Thursday, from the start of their shift at 8:00am, until the start of their lunch at 12:00pm, but was not available again after".
The graph could plot 1 for logged in, 0 for logged out. The chart could report an average or total time available for each user in the queue for the selected period.