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Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
This is a biggie for my group. Most of my team is mobile and lives in the mobile app; there's no easy way for them to manage queue VMs on the go (they either have to call into the queue and hit star to enter the VM menu, or log into the admin side of the web-app.)
It would be super helpful for people to have access to VMs for which they are a queue member (especially being able to see the text transcription...) and even, in some way, mark that they took care of (or own) the request (aside from just deleting the VM.)
Being able to address queue issues and manage my own phone status in one location would be ideal.