Skip to Main Content
Status Future consideration
Created by Paul Viellieux
Created on Sep 20, 2021

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

  • Andy Keppel
    Mar 2, 2022

    This is a biggie for my group. Most of my team is mobile and lives in the mobile app; there's no easy way for them to manage queue VMs on the go (they either have to call into the queue and hit star to enter the VM menu, or log into the admin side of the web-app.)

    It would be super helpful for people to have access to VMs for which they are a queue member (especially being able to see the text transcription...) and even, in some way, mark that they took care of (or own) the request (aside from just deleting the VM.)

  • Hannes Botha
    Feb 17, 2022
    This functionality should be a default inclusion for any customer that has a contact center with queues. Bouncing back and forth between the HUD for agents' personal status and the Ring Central Admin website for queue status is time consuming and inefficient. Queue Managers should be able to adjust any direct reports' personal status and queue status in a central location.
  • Harley Mesteth
    Feb 17, 2022

    Being able to address queue issues and manage my own phone status in one location would be ideal.

1 MERGED

Mobile App Admin

Merged
It would be nice to be able to quickly disable users or maybe add them to Call Queues.
Seth Wand 8 months ago in RingCentral Admin Portal 0 Future consideration