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Status Under review
Created by Guest
Created on Sep 21, 2021

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL large call centres in the UK and USA. This idea should be very obvious, and i'm amazed it's not already included in Ring Central. I know it's definitely NOT in ring central already as I raised this under