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Status Under review
Categories RingCentral Phone
Created by Dole McVeigh
Created on Sep 21, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-5131 Send Group Voicemails to a RingCentral Team.

Ability to send voicemail message to Team Merged

We need the ability to send voicemail messages to a Team so we do not have to rely on an admin to distribute them. We have tried adding the Team email address to the notification but the emails never appear. Also, the emails are too long.

  • Dole McVeigh
    Sep 29, 2021

    That is a nice feature and we will definately use it, but it does not resolve our issue. This setting is not available in call queues. I can route call queue voicemail to different recipients, but I need them in a central place so everyone knows what has been responded to and what has not. Sending a voicemail to 10 different recipients is not productive. I can email a team directly and it will post, but it will not post when emailed directly from your servers.

  • Rylie Perrault
    Sep 28, 2021

    Hi, thanks for coming to the ideas portal! Please check out shared voicemail and let me know if this feature addresses your request. Thank you!