RELATED IDEAS
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
Dear Customer,
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.
LOB Analytics features a graph builder where you can plot Calls & metrics about call handling behavior to see them broken down by hourly, weekly or monthly trends across various date-time ranges. This will help you understand the peak hours.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team
Hello there!
We can use live reports for this. Don't hesitate to get in touch with your Account Manager to discuss it. Also, check this link to know more https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html. Thank you!