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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Nov 5, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-141 Text from the same main user number.

I'd like the ability to have all of my users respond to the SMS's for the main number. Merged

instead of only having the operator be able to view and respond to SMS's from the main number, it would be great if we can create something similar to a call group for SMS's and choose who we want to have access to the company number for SMS.

Product Line RingCentral Phone
  • Stephanie Ismail
    Oct 11, 2021

    please please please please. we have different departments and hours and one person handling all text messages is literally impossible and incredibly inefficient. thank you!!!!!!!

  • Enzo Mastromarco
    Aug 23, 2021

    also need ability to have company SMS be directed to certain user and/or email

  • Enzo Mastromarco
    Aug 23, 2021


  • Paul Barraza
    Jul 15, 2021

    Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.

    Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.

    PLEASE, PLEASE, PLEASE let users set a default text number!!!


  • Andrew Legrand
    Jul 13, 2021

    This should be urgent now. The RC Phone app is no longer usable, so I can’t be logged into the Unified app and the Phone app at the same time.

    And switching accounts on the phone app is not easy, which means I need to fully login and log out just to view SMS to and from the mainline on mobile.

    On desktop I can still use the RC Classic Phone app and be logged into RC Unified at the same time, but it’s still a hassle.

  • Erik Jitomo
    Mar 9, 2021

    voting in behalf of customer
    UID: 145854033 / Customer Name: Vlad Trach

  • Admin
    Becky Hensley
    Mar 2, 2021

    Sarah, please click on the Votes square on the left to add your vote.

  • Guest
    Mar 2, 2021

    Yes, we need this very badly too. Not sure how to upvote.

  • Lisa Torpy
    Feb 17, 2021

    I need all users to text from main number !

  • Lidia Williams
    Jan 28, 2021

    Please add HUD and Supervision features such as changing agent status on the Classic Ring Central app.

  • Michael O.
    Dec 2, 2020


    I too agree that more work can be done on shared sms accounts. I have been able to find a bit of a workaround, although it can use some improvements as well.

    What I have done for a couple customers that need to send/receive sms from their primary number is to make sure the number setup to route to a Call Queue, it can either be set to the queues Direct Dial number or you can setup the Auto Receptionist to route to a queue. I then have the end users log into their RingCentral Phone App as the Queue manager, ie. for the username use the Primary Number with the Queue extension and then use the Queue password for the password. All the different users can be logged into the queue at the same time and monitor any incoming sms or faxes and also reply to or start a new message using the primary business number.

    The down side is the users can't be logged into Queue and their account simultaneous within the same app so as a work around I have them use the RC Classic App for their direct call and message handling and then use the RC Phone App for handling the Queue messages. Also it appears that you can only log into the Queue using the RC Phone App, the Classic App or Web App doesn't appear to allow it.

    Hope this helps give you some options.