RELATED IDEAS
In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.
Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Dear Customer,
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. We have created more advanced filtering capabilities that work together. Please check LOB Analytics for your need.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team
I've included a link to a video that describes to issue and need for a new feature.
https://www.loom.com/share/db32ffb0e34341e091a54430f2d29949?sharedAppSource=personal_library