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Status Future consideration
Created by Guest
Created on Sep 30, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.

Do not charge agents with abandoned if another agent answers the call Merged

Please change your call queue settings. When someone answers a call the others in the queue should not be charged with an abandoned call. The skews the data. I have never heard of such a thing.