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Status Will not implement
Created by Vali Malkin
Created on Sep 30, 2021

Acumatica Cloud ERP

Please look into an integration with Acumatica ERP. It was built for connectivity with APIs and easy integrations. Since it has native CRM and Case management, this would be a big plus for RingCentral.

  • Admin
    Byrne Reese
    Oct 18, 2021

    RingCentral itself cannot, unfortunately, build integrations for every product on the market. We can however provide a great tool that makes creating just such an integration much, much easier. Take a look at RingCentral Embeddable:

    https://developers.ringcentral.com/embeddable-voice.html

    This product makes it relatively easy for a developer to embed the RingCentral dialer into any web-based product. It can even be packaged as a Chrome or Firefox extension with ease. Plus, open-source examples exist for HubSpot and others, to provide reference implementations developers can easily clone and modify.

    Through the same plugin, developers can also enable click-to-call functionality, and customized prompts to collect call disposition notes.

    We think this is a great solution for most CRM, with plenty of examples to follow.

  • Vali Malkin
    Oct 1, 2021

    Hi - thanks for responding. It is a matter of Center of Gravity . Companies are more likely to select RC because it is integrated with their ERP. Very unlikely anyone will change ERP to integrate with the phone system. Thus is would be a much stronger selling point and interest for RC to develop this. This could also be done as a 3rd party add-on. I will look into this as well. Thanks.

  • Rylie Perrault
    Oct 1, 2021

    Hi! Thanks for coming to the Ideas Portal! We will make sure this gets to the right team.

    RingCentral has an open API, so we recommend suggesting this integration to Acumatica ERP as well!

    Here is the link to learn more about our open API: https://developers.ringcentral.com/