Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Acumatica Cloud ERP

Please look into an integration with Acumatica ERP. It was built for connectivity with APIs and easy integrations. Since it has native CRM and Case management, this would be a big plus for RingCentral.

  • Vali Malkin
  • Sep 30 2021
  • Not Under Consideration
  • Attach files
  • Admin
    Byrne Reese commented
    18 Oct 11:11pm

    RingCentral itself cannot, unfortunately, build integrations for every product on the market. We can however provide a great tool that makes creating just such an integration much, much easier. Take a look at RingCentral Embeddable:

    https://developers.ringcentral.com/embeddable-voice.html

    This product makes it relatively easy for a developer to embed the RingCentral dialer into any web-based product. It can even be packaged as a Chrome or Firefox extension with ease. Plus, open-source examples exist for HubSpot and others, to provide reference implementations developers can easily clone and modify.

    Through the same plugin, developers can also enable click-to-call functionality, and customized prompts to collect call disposition notes.

    We think this is a great solution for most CRM, with plenty of examples to follow.

  • Vali Malkin commented
    1 Oct 04:51pm

    Hi - thanks for responding. It is a matter of Center of Gravity . Companies are more likely to select RC because it is integrated with their ERP. Very unlikely anyone will change ERP to integrate with the phone system. Thus is would be a much stronger selling point and interest for RC to develop this. This could also be done as a 3rd party add-on. I will look into this as well. Thanks.

  • Rylie Perrault commented
    1 Oct 04:13pm

    Hi! Thanks for coming to the Ideas Portal! We will make sure this gets to the right team.

    RingCentral has an open API, so we recommend suggesting this integration to Acumatica ERP as well!

    Here is the link to learn more about our open API: https://developers.ringcentral.com/