Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce users who are away from their desks or prefer to handle communications on their mobile phones.
Synchronize contacts and queues of Avaya Cloud with RingCentral Salesforce integration.
Ring central app in Salesforce does not show users and queues like in Avaya phone app. When trying to transfer a call or look up a caller then only salesforce contacts come up and not Avaya contact names and groups. User has to manually look up in...