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Status Future consideration
Categories RingCentral Phone
Created by Chris Waddington
Created on Nov 6, 2020

Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the team email address for notification.

Product Line RingCentral Phone
  • Guest
    Jan 28, 2021

    I agree with Chris; this is my organization's setup as well and the resulting duplication of notifications that the system limitation today causes seems like it should be easy to address by simply allowing admins to preference notifications for the queue admins.

1 MERGED

Voicemail Notifications to Group

Merged
Need an option for a group of extensions to be notified for a specific extension, like a shared voicemail. Not just an email notification.
Phonehub 1 - Potaia over 1 year ago in RingCentral Phone 0 Future consideration